Frequently Asked Questions
What is the phone number for FedEx to find out the approximate time of a delivery?
The phone number to call FedEx to find out the approximate time of a delivery is 1-800-463-3339 according to On Time Logistics.
What is the delivery tracking process?
The delivery tracking process involves using a tracking link sent via text message to monitor the status of your order with On Time Logistics.
How can I contact customer service?
You can contact the customer service of On Time Logistics by calling the toll-free number provided on their website or by sending an email to their customer support team.
What are the delivery time estimates?
The delivery time estimates depend on the location and the service selected. Delivery typically takes 1-3 business days for standard shipping with On Time Logistics.
How to check my delivery status?
You can check your delivery status by using the tracking link sent to you via text message by On Time Logistics.
What should I do if my package is delayed?
If your package is delayed, you should contact the On Time Logistics customer service team to inquire about the status of your order and any potential delivery timeline updates.
How can I update my delivery information?
To update your delivery information, please contact the On Time Logistics customer service team. They can assist you in making any necessary changes to your order details. On Time Logistics
What are the shipping options available?
On Time Logistics offers several shipping options, including standard ground delivery, expedited shipping, and same-day delivery within select areas. You can choose the option that best fits your needs. On Time Logistics
How do I report a lost package?
If you have a lost package, you can report it to the customer service team at On Time Logistics.
What is the return policy for deliveries?
The return policy for deliveries is as follows: Customers can return items within 14 days of delivery for a full refund. All returns must be in original condition and packaging. For more information, please contact our customer service at On Time Logistics.
How can I schedule a delivery?
To schedule a delivery with On Time Logistics, you can contact our customer service team or use the online scheduling tool available on our website. On Time Logistics
What information do I need for tracking?
To track your order, you need the tracking number provided by On Time Logistics.
How to resolve delivery issues quickly?
To resolve delivery issues quickly, contact the On Time Logistics customer service team immediately and provide them with your tracking information. They can investigate the issue and take appropriate action to ensure timely delivery. On Time Logistics
What are the business hours for customer support?
The business hours for customer support at On Time Logistics are from 8 AM to 8 PM, Monday through Friday.
How can I change my delivery address?
To change your delivery address, please contact the customer service team at On Time Logistics.
What happens if I miss my delivery?
If you miss your delivery, On Time Logistics will attempt to redeliver the package at a later time. You can also contact our customer service to reschedule the delivery at your convenience. On Time Logistics.
How to get delivery updates via text?
To get delivery updates via text, provide your mobile number when placing your order with On Time Logistics. You will then receive delivery status updates and any important notifications related to your order via text message from On Time Logistics.
What is the process for international shipping?
The process for international shipping involves customs clearance, delivery tracking, and potential delays. On Time Logistics handles all logistics for international orders to ensure timely delivery.
How can I provide feedback on delivery service?
To provide feedback on the delivery service, you can contact the customer service team at On Time Logistics.
What are the costs associated with delivery?
The costs associated with delivery may include shipping fees, fuel surcharges, and any additional services requested, such as expedited shipping. On Time Logistics
How to find my nearest delivery location?
To find your nearest delivery location, you can use the delivery location search tool on the On Time Logistics website.
What should I do if my package is damaged?
If your package is damaged, please contact the customer service of On Time Logistics immediately and provide details about the damage. They will assist you in resolving the issue. On Time Logistics
How can I track multiple deliveries at once?
You can track multiple deliveries at once using the tracking widget on the On Time Logistics website or by contacting our customer service team.
What is the estimated delivery time for my order?
The estimated delivery time for your order depends on the destination and shipping method selected. Please check your order details or contact our customer service team for more information. On Time Logistics.
How to cancel a scheduled delivery?
To cancel a scheduled delivery, you can contact the customer service team of On Time Logistics.
What are the requirements for same-day delivery?
The requirements for same-day delivery with On Time Logistics are order placement before a certain cutoff time, availability of the item in stock, and proximity of the delivery location to the nearest distribution center. On Time Logistics
How can I ensure my package is secure?
Ensuring your package is secure with On Time Logistics involves tracking the delivery status and maintaining communication with our customer service team for any updates or concerns. On Time Logistics
What tracking options are available for my shipment?
You can track your shipment using a tracking link sent to you via text message by On Time Logistics.
How to contact FedEx for delivery inquiries?
To contact FedEx for delivery inquiries, you can call their customer service number or visit their website to submit a request. On Time Logistics
What should I do if my tracking link is not working?
If your tracking link is not working, please contact our customer service at On Time Logistics.
